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If you need to return something to us it must be done within 30 days of receipt of your order. Returns (or exchanges) must be made within 30 days. Products must be in their original condition, without any marks and must not have been worn. Original tags must be attached and where possible returned in original packaging. Returns are free from the UK only, to return your package from the UK please send an email [Removed] your order number in the subject line. Original shipping charges are not refundable.

We may refuse to refund your purchase if we receive back damaged goods. We will return the damaged goods to you. Please make sure goods are securely packaged if possible in original packaging. It is the customer’s responsibility until the return reaches our warehouse. 

To return your package from outside the UK please send to the address below and retain proof of postage.

Point Zero Zero One 

ILG Logistics

Charles Avenue, Burgess Hill

West Sussex 

RH15 9TQ

UK

If you are returning from outside the UK please clearly mark the package ‘commercial goods return’ on any documentation to avoid delays in customs.

EXCHANGES

Same product exchange (larger / smaller size).

If you want to exchange a product for a larger or smaller size it must be done within 30 days of receipt of your order. Products must be in their original condition, without any marks and must not have been worn. Original tags must be attached and where possible returned in original packaging. 

Please follow the instructions for a return as above, completing the return form slip that came with your delivery, indicating which item you want to exchange, and use the correct RETURN CODE for too big (4) or too small (5).  

Once we have received your package and processed your return, subject to our terms, we will dispatch your new order.

Postage for your original order will not be refunded but on same product exchanges we will carry the cost of the exchanged goods shipment within the UK only for a Standard 48 hr tracked delivery.

We will email you to confirm we have processed your return and when your exchange has been dispatched.

Different product exchange. We are unable to offer different product exchanges through our returns process. If you wish to exchange in this way please follow the process above for a return and refund and repurchase the new item required.